Achieve better results with Viber for Business

Communicate at scale

Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love.

Improve customer satisfaction

From conversational interactions between customers and agents, to chatbots providing 24/7 support, Viber for Business helps you provide the service that makes you stand out.

Boost engagement

Create memorable experiences at every stage of the customer journey with personalized promotional messages, and transactional messages that deliver crucial information direct to your customers’ inbox.

Start meaningful customer conversations with a messaging solution for every use case

Promotional messages

Viber’s unique engagement features, which include interactive buttons, images, videos, stickers, and attachments, can help you create compelling campaigns and boost conversion rates.

• Personalized promotions and discounts
• Engaging product messaging with rich media
• Back-in-stock alerts
• Loyalty club welcome messages
• Re-engagement campaigns and renewal reminders 

Transactional messages and notifications

Ensure that your customers always receive important notifications, including one-time passwords (OTPs), alerts, and reminders.

• Transaction and payment notifications
• Shipping and delivery notifications
• Event reminders 

Conversational customer support

Provide superior customer support at every stage of the customer journey with two-way communication that can include multiple file types and rich media content for efficient issue resolution.

• Easy troubleshooting with one-to-one conversations or chatbots
• Account and service sign-up and quick verification
• Sales support and lead nurturing
• Collecting feedback and reviews