Get creative with Viber Business Messages’ unique features

From rich media options to conversational interactions, create memorable customer journeys that convert.

A single channel for all your messaging use cases

Consistent and easy-to-manage brand interactions for transactional, promotional, and conversational messaging. All message types are displayed in the same thread for easy access to all interaction history.

Rich media capabilities

Create unique customer experiences with the ability to exchange multiple file types and rich content, including images and video, for powerful calls-to-action.

Conversational interaction

Enable real-time conversations between customers and agents, enhanced by rich media including images, files, videos, and useful interactive buttons.

Business inbox

Have your messages delivered to a dedicated, pinned-to-top space that admits messages from verified business accounts only. A safe and trustworthy channel for all commercial interactions, accessible directly from the usual chat screen.

User-initiated conversations

Potential and existing customers can search for a brand’s verified Commercial Account via Viber’s main search feature – and can forward the brand’s Viber account to other users.

Commercial account

Create a verified business profile that includes key information such as a brand’s website, physical address, and contact information – all in one place. Show potential customers that you are a verified and trusted business with a blue tick.

Fall-back options

Benefit from the flexibility of multiple fallback options to ensure your messages always reach customers – including SMS, Voice, or email. All managed from a single platform interface.

Choice of implementation

Use a simple unified code-free interface, or for businesses with development resources build your own engagement solution with the Conversations API and Viber Business Messages API.