Provide instant voice support from Viber’s chat interface

• Integrate Viber Business Calls alongside chatbots and messages into your existing Viber business account 
• Reduce queues and time to resolution with contextualized customer support  
• Reach customers worldwide with a flat fee, without setup fees or recurring charges 
• Convert more leads by encouraging customers to contact you directly from the same app they’re chatting from
• Host a call link on your webpage, or become searchable via the Viber Business Directory 

Resolve matters quickly and efficiently

Add Viber Business Calls as a new support channel and enhance customer interactions by resolving problems quickly and more efficiently.

Improved customer satisfaction

Enhance brand sentiment, increase retention, and reduce churn with personalized conversational support.

Faster time to resolution

Contextualized audio and video support expedites problem-solving and allows for faster issue resolution.

Increased productivity

Faster resolutions help address more customers in a shorter amount of time.

Enhanced experiences and accessibility

One-click calls for users. Speak with agents anytime and from anywhere.