Build secure chatbots with Telegram

Safely interact with customers with easy-to-build chatbots and fully encrypted messages.

Create meaningful messages on Telegram

Discover features that help your brand build better engagement on a secure channel.

Branded accounts

A branded Telegram account adds an extra layer of trust and security to your interactions and helps build better brand loyalty.

Customizable media

Telegram has a variety of media options, such as text messages, images, files, audio, and video.

Entry points

Chat links, QR codes, and in-app search let you invite customers to connect to your official Telegram account easily.

Converse with customers at any stage

Interact with customers at any point in their journey and help guide them from lead to post-purchase.

Engage with customers to help them convert and offer smoother purchasing journeys on Telegram

Send notifications, reminders, and promotions – or offer support in an easy and convenient manner.

• Refund status
• Delivery information
• Opening hours and shop locations
• Back-in-stock reminders
• Cart abandonment reminders

Be available for travel support at any point in the customer journey over Telegram

• Gate status
• Flight status
• Check-in details
• Accommodation recommendations
• Duty-free offers

Answer customer inquiries quickly and safeguard banking information with Telegram

• Promotions
• Account balance
• Money transfers
• Appointment scheduling
• Credit card application