Grow your omnichannel communication stack with Instagram

Use Messenger over our cloud contact center and chatbot-building platform to turn your Facebook page into a direct customer support channel.

Elevate customer support with Instagram features

Easily accessible conversations

Through comments, story replies, story mentions, and direct message buttons on your Instagram profile, customers can contact your brand without a hitch.

Quick and easy interactions

With quick replies, rich cards, and carousels, you can offer customers a faster and more efficient customer support experience over Instagram.

Richer engagement

Exchange texts, images, videos, audio, and stickers to make your Instagram interactions more engaging for customers.

User-friendly product displays

Set up easy-to-use carousels to showcase your products and allow customers to browse details in your conversation.

Grow customer relationships with personalized Instagram support

Be where your customers are, offer better support, and build lasting relationships directly through your Instagram profile. Help convert Instagram visitors with always-on support Offer up-to-date information on products, availability, and product suggestions when a customer reaches out to you over Instagram Direct Messaging with a self-service chatbot. Guide customers through the purchasing process Assist customers with issues and answer any urgent questions they might have before checking out right in their Instagram inbox. Make scheduling appointments more convenient Keep customers satisfied by avoiding calls and assisting them with any booking needs in their Direct Message inbox, with a chatbot or live agent. Offer fast resolution to delivery queries Keep customers informed while they wait for their order. Update them on the status of their delivery or the pick-up location and time over Instagram when they reach out to you. Offer better support for returns and refunds Make returns and refunds a smooth experience with Instagram messaging. Offer accurate and prompt information about your return policies and the steps customers need to take to keep them satisfied with your brand.

Access one dashboard for all your Instagram interactions

Boost agent productivity by making all interactions available on one dashboard, and offer personalized replies to comments from customers on Instagram.

Comment replies

When a customer posts a comment on your Instagram posts, reply to them directly and manage customer interactions from one platform.

Productive live agents

Agents can manage multiple interactions at once over Conversations. They can reply to comments on public posts or engage with customers over direct messages, offering more personalized experiences.

All on a single platform

Instagram posts and direct messages are available on a single platform, making it easy for agents to resolve issues promptly.