InfiBot empowers businesses to provide world-class customer service at scale by combining AI-driven automation with human agent support. It enables real-time customer engagement across multiple channels, including webchat, social media, voice, and video. The platform's conversational AI capabilities allow for personalized interactions, intelligent routing, and automated resolution of customer requests, reducing wait times and operational costs. InfiBot's drag-and-drop designer facilitates the creation of tailored AI chatbots, while integrations with CRM, contact center, and industry-specific tools ensure seamless data access and a unified customer experience. By leveraging advanced NLP engines and cognitive customer profiling, InfiBot helps businesses understand customer journeys, personalize interactions, and drive sales and support performance.

Features & Benefits

• Omnichannel Engagement
  • Solves issues and accepts requests where the customer needs it, with AI Bot – InfiBOT’s omnichannel engagement solution.
• Intelligent Conversations with Generative AI
  • Transforms agent experience with advanced conversational AI and enables smart, elaborated interactions for human-like conversations.
• Cognitive Customer Profiler (CCP)
  • Moves beyond knowing your customers to understanding their journey end to end with hyper- personalized customer interactions powered by Cognitive Customer Profiler(CCP).
• Sentiment Analyzer
  • InfiBOT determines customer’s sentiment based on typed or spoken responses and selects empathetic answers that provide the best customer experience.
• Context Analyzer
  • InfiBOT continuously analyzes both user data and session data to provide relevant answers, and switches context effortlessly along with the customer.
• Integrations
  • Integrates with CRM, contact center, and industry-specific tools to provide seamless data access.
• Multilingual Support
  • Enables natural language conversations with customers across major languages.