A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.
Vendor
UserTesting
Company Website
Overview:
The UserTesting Human Insight Platform is designed to provide real-time customer feedback, enabling businesses to refine their products and services based on user behavior and preferences. Through its Feedback Engine, the platform collects insights across the development lifecycle and leverages AI for rapid analysis. Its video-based feedback helps teams visualize user experiences, while its sharing features support collaboration across the organization. With a diverse audience pool and integration capabilities, UserTesting serves as a valuable tool for UX, marketing, and product teams to enhance customer-centric decision-making.
Features and Benefits:
Capabilities
- Real-Time Feedback: Collect immediate, actionable insights directly from real customers, enhancing decision-making speed.
- Global Reach: Access diverse, international audiences for broader testing perspectives.
- AI-Driven Insights: Use AI to automate analysis, identifying key trends and eliminating manual data processing.
Features
- Customizable Testing: Tailor tests to various product development stages and use cases.
- Video-Based Feedback: Capture user experiences through video recordings, providing rich, contextual feedback.
- Seamless Integrations: Sync insights with collaboration tools like Slack, Microsoft Teams, and Jira for easier sharing and tracking.
Benefits
- Faster Time-to-Market: Iterate on designs and concepts more quickly with user-driven testing and feedback.
- Improved Collaboration: Teams across departments can easily access and act on shared insights.
- Better Decision-Making: Leverage authentic user perspectives to make more informed, customer-centric decisions.
Plans
UserTesting offers three plans:
- Essentials: Basic features for collecting feedback, including test builder, unmoderated tests, and integrations with tools like Slack and Jira.
- Advanced: Additional capabilities such as live conversations, click maps, and sentiment analysis for deeper insights.
- Ultimate: Comprehensive features, including secure prototype testing, AI insights, and customizable audience management for enterprises.