Exotel's House of AI is a comprehensive communication platform that integrates AI technology to enhance customer interactions. It supports engagements over voice, messaging, and video channels, leveraging AI bots to resolve queries efficiently. The platform allows for seamless integration with diverse language models and sophisticated chatbots and voice bots. It also facilitates conversations with documents and knowledge bases to boost productivity.

Key Features

• AI-Driven Query Resolution: AI bots handle customer queries across multiple channels.
• Cloud-Based Agents: Agents operate on cloud infrastructure for flexible and scalable operations.
• Cross-Channel Conversation Analysis: Analyzes conversations against detailed runbooks for objective evaluation.
• Three-Tiered System: Combines language models, chatbots, and voice bots for enhanced communication.

Benefits

• Enhanced Productivity: Integrates with documents and knowledge bases to improve efficiency.
• Seamless Integration: Offers a structured approach from language models to sophisticated bots.
• Objective Evaluation: Provides detailed analysis of cross-channel conversations.