GroupLink ITSMGroupLink
GroupLink ITSM is an ITIL-based suite that includes help desk, change management, asset management, and self-service portal. It enhances IT operations by automating workflows, monitoring network devices, and providing comprehensive service management solutions.
Vendor
GroupLink
Company Website
Product details
GroupLink® and IT Service Management (ITSM)
ITIL-based ITSM suite solution for IT organizations.
What is included in Groupink's ITSM suite?
- Monitor topology and discovery of devices and assets on network
- Securely automate and authorize remote IT functions
- Change management
- Help desk, ticket tracking and incident management
- Knowledge management
- Problem management
- Self-service portal
- Service asset & configuration management
- Service catalog
- Service desk