GoMoto is an innovative self-service kiosk system designed to revolutionize the service lane experience in automotive dealerships. This solution addresses the common challenges of long wait times and inefficient check-in processes by allowing customers to manage their service appointments independently. GoMoto kiosks enable customers to check in for their appointments either at the dealership or remotely using their smartphones, significantly reducing the workload on service staff and minimizing customer wait times. The system goes beyond simple check-ins by offering a comprehensive suite of features. During the check-in process, customers are presented with additional service options, allowing dealerships to upsell and increase revenue. The kiosks also facilitate vehicle equity requests and allow customers to update their personal information, ensuring that dealership records remain current.

Key Features

Self-Service Check-In GoMoto kiosks enable customers to check in for their service appointments independently, reducing wait times and staff workload.

• In-store kiosk check-in
• Mobile check-in via smartphone

Customizable Kiosk Options Dealerships can choose from three different kiosk options to best suit their needs and space requirements.

• QR code scanner for mobile check-in
• Customizable wraps to match dealership branding

Additional Service Promotion The kiosks present customizable additional service offers during every check-in process.

• Automatic addition of purchased services to repair orders
• Opportunity to increase service revenue

After-Hours Services GoMoto facilitates services outside of regular dealership hours.

• Key lockers for vehicle drop-off and pick-up
• Integration with ride-share partners for customer transportation

Benefits

Increased Efficiency GoMoto streamlines the service check-in process, reducing bottlenecks and improving overall efficiency.

• Reduced wait times for customers
• Freed up staff to focus on other important tasks

Revenue Growth The system provides opportunities to increase service revenue through consistent upselling.

• Reported 38% increase in premium car wash service sales
• Overall increase in service gross profit

Enhanced Customer Experience GoMoto offers a modern, convenient service experience that aligns with customer expectations.

• Self-service options for tech-savvy customers
• Flexible drop-off and pick-up times

Improved Data Management The system allows for real-time updates of customer information.

• Accurate and up-to-date customer records
• Streamlined communication between customers and the dealership