Overview

Operations Center by Genetec is a work management solution designed specifically for security operations. Integrated into the Security Center SaaS offering, it aims to improve productivity, communication, and collaboration across teams. Operations Center helps manage tasks such as security dispatching, work ticketing, and activity tracking, providing a unified platform for seamless operations.

Features

Work Dispatching

• Assign the best resources and maintain oversight from start to finish.
• Dispatch incidents, security alarms, and maintenance tasks efficiently. Asset and Resource Management
• Track equipment usage and team member availability to boost efficiency.
• Ensure the right person is assigned with the right tools at their disposal. Customizable Boards
• Track tasks and projects on customizable boards to facilitate situational awareness.
• Visualize workflows and stay updated on task progress. Reporting and Auditing
• Log activities and automate reports to meet compliance regulations.
• Tailor reports to match team needs, capturing all activities dynamically. Mobile and Web Access
• Enhance communications between operators and field personnel via web and mobile devices.
• Manage and document investigations, schedule maintenance, and coordinate events remotely. Cross-Team Collaboration
• Stay up to date with shared workflows across teams and departments.
• Improve communication and collaboration on projects and tasks in real-time.

Benefits

• Improved Productivity: Streamlined workflows and task management enhance overall efficiency.
• Enhanced Communication: Better communication between team members and departments.
• Operational Efficiency: Automate routine tasks and optimize resource usage.
• Scalability: Adaptable to any industry and scalable to meet organizational needs.
• Compliance: Automated reporting and auditing help meet regulatory requirements.