Freshchat is designed to facilitate seamless customer communication by integrating various messaging channels into a single platform. It allows businesses to interact with customers through web chat, mobile apps, and popular messaging services like WhatsApp, Facebook Messenger, and Apple Business Chat. The platform supports AI-powered chatbots to handle routine inquiries, enabling human agents to focus on more complex issues. Features such as real-time translation, proactive messaging, and a unified inbox enhance the efficiency and effectiveness of customer support teams. Freshchat's scalability and integration capabilities make it suitable for businesses of all sizes, aiming to deliver personalized and timely customer service.

Features

• Omnichannel Messaging: Engage customers across web, mobile, and social media platforms from a unified interface.
• AI-Powered Chatbots: Deploy intelligent bots to automate responses to common queries, providing 24/7 support.
• Real-Time Translation: Communicate with customers in their preferred language using live translation features.
• Proactive Messaging: Initiate conversations with website visitors or app users to guide them through their journey.
• Unified Inbox: Manage all customer interactions from different channels in a single, organized inbox.
• Integration Capabilities: Connect with various third-party applications to streamline workflows and enhance functionality.