FOCUS is an innovative automotive-specific Customer Relationship Management (CRM) solution designed to revolutionize dealership operations. This powerful tool prioritizes customers based on profitability and provides a comprehensive, intuitive dashboard that consolidates all aspects of customer interactions. From sales activities and deal information to website interactions and service appointments, FOCUS offers a 360-degree view of customer relationships. The system's strength lies in its ability to present all crucial information on a single screen in real-time, eliminating the need for users to navigate through multiple tabs or windows. This streamlined approach significantly enhances efficiency and decision-making processes within the dealership.

Key Features

Automotive-Specific CRM FOCUS is tailored specifically for the automotive industry, addressing the unique needs and challenges of dealerships.

• Prioritizes customers based on profitability
• Provides comprehensive view of all dealership touchpoints

Intuitive Dashboard The system offers an easy-to-use dashboard that consolidates all essential information.

• Displays all activities, customer and deal information
• Shows website interactions, appointments, and service details

Personalized User Experience FOCUS adapts to individual job roles within the dealership.

• Customized dashboards based on user's position
• Focuses on tasks and goals relevant to specific roles

Mobile Accessibility Sales teams can access customer information on-the-go, enhancing their mobility and efficiency.

• Access to all necessary information via smartphone
• Ability to communicate with the desk from anywhere

Benefits

Improved Efficiency FOCUS streamlines dealership operations by consolidating information and prioritizing tasks.

• Eliminates confusion about daily priorities
• Reduces time spent navigating multiple systems or windows

Enhanced Customer Relationships The system enables dealerships to manage and improve customer interactions more effectively.

• Provides a complete view of customer history and interactions
• Facilitates timely and relevant communication

Increased Profitability By prioritizing customers based on profitability, FOCUS helps dealerships focus on high-value opportunities.

• Identifies most profitable customers
• Capitalizes on service opportunities with existing customer base

Real-Time Decision Making The real-time display of key information empowers staff to make informed decisions quickly.

• Presents up-to-date information on a single screen
• Enables quick response to customer needs and market changes