Chattermill is a product experience analytics platform designed to help Product and Engineering teams make faster, more informed decisions. It aggregates user feedback from various sources, including surveys, product reviews, support tickets, social media, and voice calls, unifying it in one place. The platform uses Lyra AI to analyze unstructured text, providing granular customer insights to inform decisions across Product, UX, and Engineering teams. Chattermill helps identify product issues faster, quantify results by category and sentiment, and perform impact analysis to understand the drivers behind metrics like NPS. The software enables users to prioritize key improvements for their roadmap by using user feedback to identify high-impact projects. It offers powerful reports that uncover the reasons behind feedback across categories like Ease of Use, Navigation, and Security. Gen-AI capabilities summarize calls and emails to quickly uncover user pain points or feature requests. Chattermill also allows teams to monitor how users react to product updates, identify bugs, and see what’s trending in near real-time, facilitating quick iteration after launch. The platform features an intuitive UI, team dashboards, and plug-and-play integrations with tools like Slack, Jira, and Notion to share insights with UX, Engineering, Research, and Operations teams.

Features

• Aggregate user feedback in one place Unify feedback from surveys, product reviews, support tickets, social media, voice calls, and more.
• Analyze unstructured text with Lyra AI Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.
• Identify product issues faster Speed up discovery with cutting-edge AI models built for scale, eliminating the need to manually sift through feedback data.
• Quantified results Understand the biggest user pain points. View results by category, sentiment, feedback volume, and more.
• Impact analysis Get straight to the root cause and identify the drivers behind low NPS or declining product reviews.
• Anomaly alerts Get instant alerts for data anomalies to catch potential issues early.
• Granular insights Surface the insights that matter with AI that turns feedback into precise data.
• Powerful reports Uncover the reasons behind feedback across categories such as Ease of Use, Navigation, Security, and more.
• Gen-AI capabilities Summarize calls and emails with Gen-AI to quickly uncover user pain points or feature requests.
• Intuitive & easy to consume No analyst skills required - with a simple UI, everyone can understand what customers think about your products.
• Team dashboards Monitor trends and track changes over time with powerful dashboards and visualizations.
• Plug-and-play integrations Connect tools like Slack, Jira, and Notion to share insights with UX, Engineering, Research, and Operations teams.