Exotel Voice is a cloud telephony platform designed to help businesses manage customer interactions efficiently. It offers features like automated voice campaigns, AI-powered bots, and real-time analytics to enhance customer experience and agent productivity. The platform supports remote work, integrates with leading CRMs, and ensures secure, compliant communication.

Key Features

• Automated Voice Campaigns: Allows businesses to schedule and broadcast voice messages to large audiences.
• AI-Powered Bots: Uses human-like voice bots to assist agents and improve customer satisfaction.
• Real-Time Analytics: Provides detailed call analytics and dashboards for better decision-making.
• WebRTC Integration: Enables real-time IP calling directly from browsers for enhanced agent productivity.
• No-Code Connectors: Simplifies integration with popular CRMs and help desk tools.
• Patented Monitoring Technology: Ensures reliable call connectivity through network monitoring and routing.
• Number Masking: Protects phone number identities for secure conversations.

Benefits

• Cost Efficiency: Reduces infrastructure costs by providing cloud-based solutions.
• Scalability: Supports exponential growth without infrastructure worries.
• Enhanced Customer Experience: Offers personalized and secure communication channels.
• Improved Agent Productivity: Automates repetitive tasks and provides real-time support tools.