Exotel's Business Messaging is a cloud-based platform designed to enhance customer communication through secure and personalized messaging solutions. It supports various channels like SMS, WhatsApp, and RCS Business Messaging, allowing businesses to engage with customers effectively.

Key Features

• Secure Messaging: Send secure SMSes and OTPs via WhatsApp's end-to-end encrypted platform.
• Personalized Offers: Improve brand recognition with personalized offers over WhatsApp.
• Rich Media Messaging: Use RCS Business Messaging for rich media, contextual, and relevant messaging.
• No-Code Dashboard: Schedule SMS broadcasts easily with a user-friendly no-code dashboard.
• AI Integration: Queries resolved by AI bots to reduce customer service costs.
• Device-Based Authentication: Enhance app security with device-based authentication and OTPs over SMS and WhatsApp.

Benefits

• Cost Reduction: Reduce customer service costs by automating queries with AI bots.
• Improved CX: Enhance customer experience through personalized and timely communication.
• Increased Reach: Reach large audiences simultaneously via WhatsApp for increased sales.