Engati is a conversational automation platform designed to help businesses scale customer experience through AI-powered chatbots and human-assisted interactions. It enables companies to connect with customers across multiple channels, including web, messaging apps, and in-app environments. With a low-code bot builder and proprietary NLP engine, Engati simplifies bot creation and deployment, making customer engagement seamless and scalable.

Features

• Low-code Bot Builder: Drag-and-drop interface for quick bot creation.
• eSenseGPT: Proprietary NLP engine for intelligent conversations.
• Omnichannel Engagement: Supports 14+ channels including WhatsApp, Instagram, and SMS.
• Multilingual Conversations: Communicate in the customer's preferred language.
• Live Chat & OneView Inbox: Unified agent interface for contextual customer support.
• Cognitive Search: Advanced training beyond FAQs to adapt to evolving queries.
• Flexible Integrations: Native and Zapier integrations for seamless IT compatibility.
• Use Cases: WhatsApp Marketing, Instagram Chatbot, Shopify Chatbot, E-Commerce Assistant.

Benefits

• 10x Customer Engagement
• 67% Increase in Sales
• 30%+ Reduction in Support Costs
• 63% Increase in Retention Rate
• 63% Decrease in Response Time
• 92% Improvement in CSAT Score
• Scalable Human Connections: Empower agents with contextual tools.
• Effortless Adaptation: Easily train systems to handle evolving customer needs.