eApproval is a user-friendly electronic approval system designed to streamline the vehicle service process. It allows service advisors and technicians to send customers detailed information about their vehicle's health status and recommended work directly to their mobile devices. Customers can view exact pricing, descriptions, pictures, and videos of needed repairs, enabling them to make informed decisions quickly. This system not only speeds up the approval process but also increases service sales and customer satisfaction. By providing transparency and convenience, eApproval helps dealers...
Vendor
Reynolds and Reynolds
Company Website
eApproval is an innovative electronic approval system designed to revolutionize the vehicle service process. This user-friendly solution bridges the gap between service providers and customers by offering a seamless, transparent, and efficient way to communicate vehicle health status and recommended repairs. By leveraging mobile technology, eApproval enables service advisors and technicians to send detailed information directly to customers, including multipoint inspection results, pricing, descriptions, and visual evidence of needed repairs. This approach not only educates customers but also empowers them to make quick, informed decisions about their vehicle maintenance, ultimately leading to increased service sales and improved customer satisfaction.
Key Features
Digital Communication eApproval facilitates direct digital communication between service providers and customers.
- Sends links to customers with comprehensive vehicle health information
- Allows customers to view and approve work on their mobile devices
Detailed Repair Information The system provides customers with a complete overview of their vehicle's condition and needed repairs.
- Includes exact pricing and descriptions for each service
- Offers pictures and videos showing required repairs
Seamless Integration eApproval integrates smoothly with existing dealership management systems.
- Works seamlessly with ERA-IGNITE for efficient information transfer
- Enables advisors and technicians to easily send information to customers
Benefits
Increased Efficiency eApproval significantly speeds up the service approval process.
- Reduces time spent on phone calls and voicemails
- Allows for quicker work approvals and RO closures
Enhanced Customer Experience The system creates a more transparent and convenient service process for customers.
- Provides educational information about vehicle health
- Enables customers to make informed decisions quickly and easily
Improved Sales and Satisfaction eApproval has been shown to positively impact dealership performance metrics.
- Increases upsells through clear communication of needed services
- Leads to higher Customer Satisfaction Index (CSI) scores
- Contributes to improved Net Promoter Scores