docuPAD Remote is an innovative solution for automotive dealerships that brings the in-store Finance and Insurance (F&I) experience to remote customers. It enables dealerships to connect with customers via video chat, share F&I menus and sales tools virtually, and complete document signing electronically. This system addresses the challenge of selling aftermarket products to remote customers, who are often unfamiliar with F&I products but value expert guidance. By leveraging the power of the docuPAD system, dealerships can engage customers more effectively, leading to increased ...
Vendor
Reynolds and Reynolds
Company Website
docuPAD Remote is a cutting-edge solution designed to revolutionize the automotive Finance and Insurance (F&I) process for remote customers. This system bridges the gap between in-store and online experiences, allowing dealerships to maintain control and deliver the same level of service regardless of the customer's location. By utilizing video chat, virtual F&I menu presentations, and electronic document signing, docuPAD Remote addresses the common challenge of selling aftermarket products to customers who are not physically present at the dealership. The system is particularly valuable given that a significant majority of consumers are not very familiar with F&I products, yet many consider it extremely important to speak with an F&I expert. docuPAD Remote enables dealerships to provide this expert guidance remotely, transforming what was once a struggle into an engaging and profitable interaction.
Key Features
Virtual F&I Office Experience docuPAD Remote replicates the in-store F&I office experience for remote customers.
- Video chat functionality for face-to-face interactions
- Virtual sharing of F&I menus and sales tools
Electronic Document Management Streamlines the paperwork process for remote transactions.
- Electronic document signing capability
- Secure link sharing for customer signatures
Integrated Sales Tools Enhances the ability to present and sell F&I products effectively.
- Interactive menu presentations
- Visual aids and product information displays
Benefits
Increased Sales Performance docuPAD Remote has been shown to significantly improve F&I product sales for remote customers.
- Average increase of $500 in gross sales per transaction compared to phone-based methods
- Higher penetration rates for aftermarket products
Enhanced Customer Engagement The system creates a more interactive and engaging experience for remote customers.
- Customers can visualize products and options more clearly
- Increased likelihood of customer participation and interest in F&I offerings
Operational Flexibility Allows dealerships to extend their reach beyond the physical store.
- Ability to serve customers regardless of their location
- Adaptation to changing consumer preferences for remote interactions