DocBridge® Communication Suite

Customer Communication Management – CCM Software

• Producing and delivering omnichannel customer communications for B2C businesses
• Orchestration of all relevant communication flows, from a single web interface
• Innovative design and document automation
• Advanced management of resources for the design and production of communications
• Perfectly suited for transactional or batch high-volume production
• Fully rooted in open standards

Communication Workflows

Maximize potential by delivering complex customer communication scenarios

• Streamline communication workflows for optimized CCM value chains
• Interactively design and test communication workflows with a graphical modeling UI
• Ensure flexibility and scalability across upstream leading business applications and downstream delivery services
• Integrate seamlessly with RESTful web services, message queues, Kafka topics, SIEM tools, and custom extensions
• Connect effortlessly with ecosystem platforms like Twilio, Camunda, and Salesforce
• Monitor and track the entire CCM value chain comprehensively

Document Composition

Accelerate your CCM design and development process

• Get real-time results immediately available while working in design or source code with innovative, responsive Live Preview – for any channel, with all business rules applied
• Design templates intuitively with drag and drop and separation of content and styling
• Minimize errors with immediate verification and helpful hints for fixing issues
• View the layout and various output channels previews side-by-side and ensure that your documents are perfect even before the testing phase
• Navigate through document structures using the intuitive tree view
• Manage data sources for business users with re-usable data dictionaries and consistent data nomenclature
• Developers can choose to edit document content directly in HTML and still benefit from real time live preview

Resource Management

Manage comprehensively all communication resources for your customer communication

• Version all resources such as templates, texts, re-usable resources, data dictionaries, images, and communication flow configurations
• Easily preview, compare versions and restore to previous versions
• Keep an eye on the dependencies between resources and runtime references to external resources
• Search and filtering resources for optimized design and maintenance of CCM resources
• Check-out of working copies and intelligent resource locking for collaborative resource management
• Apply fine-grained access controls for different roles to meet compliance requirements

Accessibility

Cut the cost and labour of delivering compliant, accessible omnichannel communications significantly

• Create and test accessible PDF/UA documents via an intuitive user interface with real-time previews
• Automate the conversion of millions of existing documents – regardless of format and origin
• Ensure compliance with legal requirements and global accessibility standards
• Ensure a perfect customer experience: Go beyond pure PDF/UA compliance with correctly formatted text, precise reading order and meaningful image descriptions
• Benefit from maximum flexibility thanks to advanced tagging features and rules such as dynamic content and complex table logic
• Increase efficiency and scalability by processing documents in batch (batch processing) or individually on-demand

Technologies

Secure your future competitiveness with cutting-edge technologies

• Cloud-first architecture for deployment in your private or virtual private cloud, while VM deployments are still possible.
• Deployment in a matter of minutes to a Kubernetes or OpenShift cluster with the provided HELM charts
• Easily integrate the solution into CI/CD pipelines.
• Comprehensive secure RESTful-based integration gateway
• Proven deployability on cloud hyper-scalers like AWS and Azure to leverage platform native services and scalability
• Ready for AI: Generate templates and resources using large language models, and analyze templates and resources efficiently with advanced AI capabilities (coming in Winter 2024)