Customer onboarding plays a key role in determining the relationship with your prospects and existing customers and it is a critical part of the customer journey. It sets the tone for the entire relationship going forward. Every customer's onboarding journey is different but there is one demand in common: fast and flexible interactions with the banks. Yet, onboarding in traditional ways can lead to frustrating experiences with multiple friction points such as being re-routed to different channels, needing to provide physical identification or having to answer the same question several times. VeriPark's Digital Customer Onboarding Solution orchestrates a frictionless and engaging end-to-end onboarding journey. It provides a single platform for banks to onboard customers easily and securely using mobile banking or online banking channels. 

Key Features

• Document Capturing
• Performing OCR on ID/Passport Details
• Face Recognition, Biometrics ID Verification for e-KYC
• Liveness Detection
• Video Banking Capability
• Easy Document Generation
• E-signature Integration with DocuSign
• Omni-channel Customer Journey
• Channel Migration Capability Between In-branch and Mobile
• Feeding Customer Data into the Bank's CRM System

Key Benefits

For Financial Institutions

• Anywhere, anytime and any device customer onboarding capability in a matter of minutes
• Reducing customer onboarding time
• Removing the need for banks' customers to visit a branch
• Cost savings and operational efficiency through fully automated end-to-end processes
• Enhanced regulatory compliance
• Reduced KYC due diligence time
• Higher customer satisfaction with improved turnaround times
• Reduced cost-to-serve and failed client acquisitions
• Increased customer lifetime value
• Freeing up bank employees to focus on high-value activities

For Customers

• Easy onboarding anytime, virtually anywhere without the need of visiting branch
• Faster and more flexible access to banking services
• Switching seamlessly between channels of choice
• The ability to perform an e-signature using the smartphone For customers preferring a more traditional way of banking, physical branches can, of course, remain the primary point of contact for customer enrollment. With our Digital Onboarding Solution, a bank customer can also complete an application or account opening at a branch after beginning the process online. They can also make an appointment with a direct sales agent from the bank to come visit them and submit their documents at their doorstep.