Creating a Future-Proof Branch

VeriPark’s Digital Branch Solution ensures that customer experience is at the heart of branch operations, instead of low-value transactions. The solution enables banks to provide a true omni-channel experience with the right mix between a physical branch and advanced technology. These include self-service kiosks, consolidated user interfaces through unified front-end services, video teller machines and interactive digital walls. By using value-added digital banking technology, banks can create authenticated, frictionless customer journeys and turn traditional branches to technologically fully equipped branches.

Key Features

• Entirely digital customer experience through self-service and assisted terminals: kiosks, digital touchscreen walls and virtual meet & greeters
• New physical branch layouts to provide great in-person branch experience
• Self-service banking zone, assisted-service zone, cash & cheque zone to give customers an enhanced banking experience
• Consolidated user interface for all banking functionalities, one application through unified front end
• Where customers can start a transaction by using digital channels and then pick up their request face-to-face in the branch
• Tellers as sellers, freeing up branch employees to focus on sales and educating customers on innovative self-services

Key Benefits

For Banks

• Transforming the way a bank branch operates, improving branch effectiveness, boosting sales
• Providing and promoting more sophisticated and convenient self-service channels for day-to-day banking transactions
• Moving from a transaction-oriented to a customer-oriented bank
• Using the value of the physical space to engage with customers and build relationships
• Reducing operational mistakes by implementing the rules behind the screens with the help of a rule engine
• Increasing employee facing – customer facing onboarding efficiency
• Cost-savings on signature and transaction verification for authenticated transactions
• Reducing the cost of transactions by migrating away from tellers to self-service digital channels
• Reducing the time spent waiting in the lines for service by offering self-service terminal

For Customers

• Optimal digital banking journey within a physical bank branch experience
• More convenient, personalized and engaging banking experience
• Unified Omni-Channel experience, being able to move seamlessly from one channel to another throughout a transaction
• Quick and efficient banking and no need to wait in lines
• Ability to carry out banking transactions while having a cup of coffee at the branch
• Interacting with tellers in a friendly environment instead of talking to them behind the glass cabins