Flexible, on-the-fly protection for any sensitive data

Use DataGuard tactically – to solve your unique data compliance challenges

Organizations need to ensure data security, privacy, and compliance. But sometimes specific data exposure risks emerge around customer interfaces, business systems, or connections to third parties. DataGuard can help.

Go virtually anywhere

DataGuard can provide on-the-fly data masking virtually anywhere in your contact center environment and wider business systems. As a nimble, cost-effective filter, it can be inserted where you want – to safeguard data as it moves.

Protect almost anything

You can mask any data you believe to be sensitive, including people’s names, birth dates, addresses, emails, phone numbers, IP addresses, bank accounts, insurance policy numbers, social security numbers, and car license plates.

Use cases: How DataGuard solves specific needs rapidly

DataGuard can prove highly effective in a range of scenarios:

Contact channels

Sensitive data is prevented from being seen, heard or stored by customer-facing teams, systems or processes when relayed via the web, phone, IVR, chat and other channels.

Internal systems

Any sensitive data can be identified and masked from employees who are using web-based or thick client interfaces, including CRM, HR, enterprise resource planning (ERP) solutions, billing, and other systems.

Connections with third parties

You decide what’s visible, masked, or redacted completely – when your systems share batched data with outsourced contact centers, fulfilment partners, or other third parties via APIs.

DataGuard: How it works

• You decide what sensitive information needs protecting
• We insert DataGuard as an adaptable filter in the workflow
• Our in-line checks ensure that real data is validated
• We deploy tokenization – replacing sensitive data with randomly-generated numbers as a placeholder. **Any sensitive data is masked. **If you wish to add an ‘unmask’ option for some data, we can add roles-based access rules, audit trails for access, and security alerts
• When the placeholder reaches its destination, the genuine data is reinstated
• In addition to tokenization, any sensitive (but irrelevant) data can be redacted completely to prevent it from being sent to third parties

Why choose DataGuard from Eckoh?

Save time and money

Secure sensitive data in existing business processes – without needing to introduce risky and expensive changes or having to modify complex or legacy applications.

Boost compliance

Strengthen your security, privacy and compliance. Meet the requirements of PCI DSS, HIPAA, CCPA, GDPR, and other regulations. Reduce the risk of heavy fines.

Protect your brand

Safeguard customer data and your reputation. Help to prevent fraud, identity theft, and account takeovers. Tokenized data is useless to criminals.

Secure third parties

Avoid API data leakage. Share data securely and confidently with business partners without having to change the underlying systems in either or both environments.

Get started quickly

Deploy DataGuard rapidly via the cloud without major changes to your databases, payment processes, security systems, or other IT areas – or needing to buy tokenization servers.

Stay ahead of change

Adapt easily to new data requirements without slowing down your business. DataGuard helps you to stay one step ahead of changes in legislation.