Is there a better way to run your services business? The short answer is: yes.

Gain a complete, coordinated picture of the entire customer lifecycle. Simplify and systematize all customer success activities to foster collaboration across your services organization and deliver outstanding customer outcomes—all with Certinia Customer Success (CS) Cloud.

Customer Engagement: Insights & Analytics

Get a complete view of every customer’s journey Unlock a consolidated view of every customer’s journey with best-in-class customer success management software.   From opportunity to renewal, and everything in between, see every touchpoint and view critical insights into customer lifetime value, cost of service, and impact of monetization efforts.

Success Playbooks

Leverage customer insights for success Operationalize your customer success best practices through standardized playbooks triggered off key activities on a customer’s journey.   Whether it is implementation go-lives, annual renewals, or key customer role changes, know exactly what actions to take to maintain positive momentum.

Stakeholder Engagement

Show up as one team Engage the right resources across your organization to transform customer success into a true team effort.   Identify and activate the right individuals to enable close collaboration across sales, professional services, support, and finance teams.

What does it take to be truly customer-centric?

You’re either delivering value—or not. In today’s subscription economy, claiming to be customer-centric isn’t enough. While 69% of professional services organizations measure customer satisfaction, they only collect scores for 26% of engagements. Real customer centricity means breaking down walls between departments, eliminating the “launch and leave” mindset, and organizing your entire business—from culture to technology—around customer success.

Stay competitive and drive efficiency with Salesforce-native PSA

A single source of certainty Certinia is native to Salesforce–sharing the same customer record, user experience, and industry leading analytics as the world’s most trusted cloud business platform. Empower your teams with real-time collaboration across your entire services business and deliver truly differentiated customer experiences.