Chattermill is an AI-powered customer feedback analytics platform designed to transform unstructured text feedback into actionable insights. It unifies customer feedback from various sources, including surveys, product reviews, support tickets, social media, and voice calls, in any language. The platform uses Lyra AI to automatically analyze large amounts of unstructured text with accuracy and at scale. Chattermill provides granular customer insights to inform decisions across CX, Support, Product, Operations, and Revenue Teams. It automates customer feedback analysis, eliminating the need for manual categorization and reading of comments. The platform helps users understand what's driving NPS or churn by using feedback data to answer business questions and present findings to stakeholders, leading to faster, more informed decisions. Intelligent reports allow users to understand NPS changes, product returns, or churn drivers, with customizable filters and breakdowns for any use case. Impact analysis helps identify what’s having the biggest impact on key metrics, enabling prioritization of issues. Gen-AI capabilities provide clear summaries and lists of key issues, praises, or suggestions. Chattermill breaks down data silos by giving CX, Support, Product, and Revenue teams access to actionable insights in one place. The platform features an intuitive UI, allowing anyone to create reports without analyst skills. Team dashboards can be created for specific teams, regions, or use cases, enabling stakeholders to monitor trends and track changes. Integrations with tools like Slack, Jira, and Notion facilitate sharing insights with relevant teams and stakeholders.

Features

• Categories & Themes AI automatically organizes feedback into categories and themes, saving time.
• Sentiment Analysis Uses advanced technology to identify multiple concepts for deeper analysis, going beyond keyword matching.
• Intelligent Reports Understand NPS changes, product returns, or churn drivers with customizable filters and breakdowns.
• Impact Analysis Identifies what’s having the biggest impact on key metrics so you can prioritize which issues to address first.
• Gen-AI Capabilities Provides clear summaries and a list of key issues, praises, or suggestions, all powered by Gen-AI.
• Team Dashboards Create dashboards for specific teams, regions, or use cases, allowing key stakeholders to monitor trends and track changes.