CCC offers a suite of Customer Experience solutions designed to help collision repairers deliver an exceptional customer experience from start to finish. These solutions include tools to generate more leads, connect with customers, and digitize the lobby experience. CCC Engage allows customers to request estimates and book appointments online, while CCC Repair Status Updates increase customer satisfaction by sharing text or email updates and inviting customers to review their experience. CCC Photo Estimate simplifies the estimate process by allowing vehicle owners to submit photos of vehicle damage and receive an estimate remotely. Carwise attracts millions of vehicle owners a year and allows shops to create a profile, offer online appointments and photo estimates, and display customer reviews. CCC provides collision repairers with mobile-first, high-touch digital connections to keep customers informed, engaged, and empowered to take action from their mobile devices. From photo estimating tools to online appointment booking and automated repair status updates, CCC tools keep customers top of mind.

Features:

• Generate more leads.: CCC™ Engage makes it easy for your customers to request an estimate and book an appointment with you online.
• Connect with customers.: Increase your customer satisfaction by sharing text or email status updates. Invite customers to review their experience with you – and share your reviews online.
• Digitize your lobby.: Greet customers with touchscreen check-ins and pick-ups for a more convenient experience.