Customer Engagement AI

Kenect’s Customer Engagement AI is designed to help dealerships streamline service communication, reduce workload, and improve customer satisfaction. It automates appointment updates, recall outreach, and customer check‑ins while giving service advisors full visibility into every interaction. By delivering timely, personalized text messages and simplifying communication across the service journey, it boosts retention, increases revenue opportunities, and strengthens long‑term customer relationships.

Features

• Automated appointment reminders and service‑status updates
• Targeted recall text campaigns
• Pre‑CSI pulse surveys for early issue detection
• Full visibility into customer interactions for service advisors

Capabilities

• Personalized AI‑powered texting across the service lifecycle
• Real‑time communication that reduces inbound call volume
• Support for customer engagement from check‑in to pickup
• Tools to improve operational efficiency within service departments

Benefits

• Higher customer satisfaction through proactive communication
• Reduced no‑shows and improved workflow efficiency
• Increased service revenue and stronger customer retention
• Fewer manual tasks required from service advisors