Streamline customer interactions across multiple channels.

With CoreMedia Touchpoints, you can easily manage all the channels your customers prefer to interact with you, in real-time. Engage with customers and prospects through text, voice, or video and provide them with relevant and personalized guidance, no matter where they are in their customer journey.

From automated conversational bots to tailored human assistance via Live Chat and Video Calls, CoreMedia Touchpoints empowers you to deliver the right information to the right customer at the right moment. Understand what your customers are looking for, deliver tailored recommendations, proactively anticipate customer needs, and cultivate stronger relationships to drive conversions.

Features

• **Video Shopping: **Build customer trust and satisfaction with Video Call and Video Broadcast, and engage your audience for product showcases, promotions, and addressing common queries.
• **Conversational Bots — Chatbot & Voicebot: **Guide customers through your products and services and address common queries with bots, diverting non-qualified traffic from your sales team.
• **Live Chat: **Guide visitors on your website or app through Live Chat and help them reach the end of the funnel. Decide where, when and to whom to present the channel by using segmentation intelligence.
• **Smart Windows: **Allow agents to recommend products in real-time, directly through Live Chat, guiding customers through the entire shopping process in a single channel, from product search to checkout.
• **Ticketing: **Manage and respond to customer inquiries, issues, or requests received through various touchpoints such as email and webforms.