Cognigy Voice Gateway brings together market-leading AI, native voice connectivity, and best-in-class speech technology to help you scale world-class voice experiences

Voice Gateway Built for Contact Center AI

Cognigy Voice Gateway enables turnkey connectivity into your CCaaS and CPaaS infrastructure of choice without expensive rip-and-replace and IT hassle, helping you better focus on customer service experiences.

Integrated Ecosystem

Easily connect our Voice Gateway to any contact center and telephony system. Use pre-integrated, best-of-breed speech services or create and connect your custom speech model effortlessly.

Voice Intelligence

Provide natural responses with leading-edge NLU and GenAI. Design the perfect voice for your use case and effortlessly speak customers’ language leveraging inbuilt machine translation - 100+ languages.

Advanced Call Control

From barge-in and DTMF handling to recording and seamless agent handoff, Cognigy's robust voice functionalities let you create rich, complex interactions. Easily initiate outgoing calls with answering machine detection (AMD) capability.

Flexible Deployment

Use Voice Gateway as part of your Cognigy’s cloud account, managed AI service, or dedicated on-premises deployment. We provide complete system monitoring with fine-grained data on call traffic history and proactive alerts.

Deepen Emotional Connections

Handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. With Cognigy, craft natural-sounding interactions like never before with state-of-the-art speech technology.

Personalized Interactions

Tailor every engagement by incorporating the wider customer journey context with CRM data and built-in contact profiles.

Improved Call Containment

Authenticate and prequalify customers using Conversational IVR or tackle informational and transactional queries end-to-end.

Enterprise-Grade Voice Automation

Prepare for any workload arrival with the ability to handle tens of thousands of concurrent live calls. Ensure data privacy with GDPR-compliant voice infrastructure.

Agent and AI Teamplay

Voice AI Agents can monitor live calls and provide real-time support to service agents. Automated call wrap-up facilitates follow-ups and drives productivity.

VUX Design Made Easy

With Cognigy's low-code AI flow editor and voice authoring tools, designing and optimizing phone interactions has never been easier.   Take the guesswork out of your AI workforce performance and create the best voice services while having the best time doing it.

• Preview and fine-tune audio experiences while building your voice agents
• QA real-world user experiences and optimize your service flow at speed
• Follow and debug live calls with real-time STT scripts and TTS metadata