Client Portal

The Pulseway Client Portal is a next-generation, self-service support interface designed to empower end users while reducing the workload on IT teams. It enables users to resolve common issues independently through interactive troubleshooters and built-in chat, streamlining support operations and improving user satisfaction.

Features

• Interactive Troubleshooters: Build custom resolution workflows using a visual editor. These workflows guide users through predefined questions and trigger automated tasks or scripts based on their responses.
• Built-in Chat: Users can initiate real-time conversations with technicians. Chat can be triggered automatically within a troubleshooter or launched manually, with transcripts available for follow-up.
• Simple User Access: End users can log in using just their email address. If the Pulseway agent is installed, the portal can be accessed directly from the system tray.
• Custom Branding: The portal can be branded with your company’s logo and identity for a consistent user experience.
• Automation Integration: Troubleshooters can trigger automation workflows, reducing the need for technician intervention.

Capabilities

• Automate resolution of frequently occurring issues without manual support.
• Provide 24/7 access to support tools, reducing ticket volume and response times.
• Enable technicians to focus on high-value tasks by offloading routine support.
• Deliver consistent, repeatable support experiences across all users.
• Integrate seamlessly with Pulseway’s RMM and PSA platforms for unified IT service delivery.

Benefits

• Reduced Ticket Volume: Empowering users to resolve issues independently lowers the number of incoming support requests.
• Faster Resolution Times: Automated workflows and direct chat access accelerate problem-solving.
• Improved User Satisfaction: Users receive immediate assistance without waiting in queues.
• Operational Efficiency: IT teams can focus on strategic initiatives rather than repetitive tasks.
• Scalability: Easily support growing user bases without increasing support staff.