Knowlarity's Click-to-Call service is a cloud-based solution designed to enable customers to connect with businesses instantly via a single click on a website or mobile app, enhancing customer engagement and streamlining communication.

Key Features

IVR Integration Automate customer interactions.

• Multi-level menu options
• Record caller responses

Call Recording Maintain quality standards.

• Record incoming and outgoing calls
• Listen to calls later for quality assurance

Call Routing Efficiently manage incoming calls.

• Route calls to available agents
• Reduce customer wait times

Real-time Analytics Gain insights into performance.

• Track call center performance
• Analyze caller trends

Easy Integration Quickly set up and activate.

• Smart plug-and-play solution
• Integrate API into website or app

Multi-lingual Support Customize customer interactions.

• Automated IVR messages in multiple languages

Benefits

Enhanced Customer Engagement Improve customer satisfaction and loyalty.

• Personalized call routing
• Real-time data insights

Operational Efficiency Boost agent performance and efficiency.

• Real-time call monitoring
• Seamless CRM integration

Cost-Effective Solution Minimize investment and operational costs.

• No infrastructure requirement
• Comprehensive call management capabilities