CCC® Diagnostics Workflow is a comprehensive solution designed to simplify and standardize the integration of diagnostic operations within collision repair processes. By allowing repair facilities to configure profiles that define specific diagnostic procedures—such as pre-repair scans, post-repair scans, calibrations, and reprogramming—along with preferred scan types (aftermarket or OEM) and pricing structures, the tool ensures that estimators are automatically prompted to include these operations during the estimate writing phase. This integration facilitates consistent application of diagnostic procedures, adherence to OEM certification requirements, and accurate billing, thereby enhancing operational efficiency and repair quality.

Key Features & Benefits

• Configurable Diagnostic Profiles:
  • Allows repairers to set up multiple profiles tailored to various repair scenarios, including shop-specific, Direct Repair Program (DRP), or Original Equipment Manufacturer (OEM) guidelines, ensuring appropriate procedures and pricing are applied consistently.
• Integrated Estimating Prompts:
  • During the estimate creation process, estimators receive automatic prompts to include pre-defined diagnostic operations and associated pricing based on the customer and vehicle, reducing the likelihood of oversight and ensuring comprehensive repair plans.
• Dashboard & Reporting:
  • Provides visibility into estimates requiring pre- or post-repair scans, enabling shops to monitor compliance with diagnostic procedures. Detailed reporting by location, repair stage, user, and more supports performance analysis and continuous improvement.
• Seamless Integration with Diagnostic Partners:
  • Diagnostic procedures performed with CCC Diagnostic Network partners are automatically linked to estimate lines, ensuring that all operations conducted are accurately documented and billed, streamlining the administrative process