Case Management

Unit21 Case Management is a powerful, customizable platform designed to streamline fraud and AML investigations by eliminating manual tasks and centralizing all case data. It enables compliance teams to manage alerts, prioritize high-risk cases, and automate procedural workflows—all within a single interface. With advanced QA/QC tools, link analysis, and granular privacy controls, Unit21 empowers investigators to resolve cases faster and more accurately while maintaining full regulatory compliance.

Features

• Centralized interface for managing alerts and investigations.
• Customizable workflows and alert queues tailored to organizational needs.
• Workflow buttons for executing procedural tasks directly within the platform.
• Advanced QA/QC sampling to monitor team performance and ensure compliance.
• Link and network analysis to uncover hidden fraud patterns.
• Granular user-level privacy controls for sensitive data protection.
• Dashboards showing alert-to-case-to-SAR conversion, closure rates, and time spent per case.

Capabilities

• End-to-end case management from alert intake to resolution and reporting.
• Automated task execution to reduce manual workload and improve efficiency.
• Real-time visibility into investigative performance and bottlenecks.
• Configurable alert prioritization to focus on the most relevant cases.
• Integrated data visualization for fraud network detection.
• Scalable across teams and jurisdictions with flexible permissions and workflows.

Benefits

• Faster case resolution through automation and centralized data access.
• Improved investigative accuracy with targeted QA/QC oversight.
• Enhanced operational efficiency by reducing repetitive tasks.
• Stronger fraud detection via link analysis and network mapping.
• Full compliance confidence with audit-ready documentation and privacy controls.
• Greater team productivity through optimized workflows and performance tracking.