Capacity Web Intelligent Virtual Agent (IVA) transforms self-service by delivering fast, intuitive, and automated support directly on your website. It enhances customer experiences, drives loyalty, and increases conversions through proactive engagement and seamless integration with CRMs and helpdesks. With customizable design and AI-powered automation, it enables businesses to provide next-level support without the wait.

Features

• AI Web Chat Agent
  • Resolves 90% of questions and requests instantly.
  • Delivers accurate responses with zero waiting.
• Conversational Commerce
  • Proactively engages customers based on behavior, location, and buying habits.
  • Nudges users toward purchases to increase revenue.
• Automated Support
  • Integrates with CRMs and other systems to automate workflows.
  • Reduces manual work and speeds up resolutions.
• Customizable Chatbot
  • Fully customizable design with branding, banners, and quick links.
  • Creates a seamless, on-brand customer journey.
• CRM & Helpdesk Integrations
  • Pulls data from CRMs, helpdesks, and databases.
  • Eliminates system switching with unified data access.
• AI-Powered Live Chat
  • Smooth escalation to human agents when needed.
  • Ensures frictionless support for complex issues.

Benefits

• Faster Resolutions
  • AI resolves most inquiries instantly, reducing wait times and improving satisfaction.
• Increased Conversions
  • Proactive messaging drives purchases and customer loyalty.
• Seamless Automation
  • Automates tasks and workflows, improving operational efficiency.
• Brand Consistency
  • Customizable interface aligns with brand identity and enhances user experience.
• Unified Support Experience
  • Integrates with existing systems for a single source of truth.
• Scalable & Trusted
  • Used by over 20,000 organizations and 1.5 million users.
  • Supports over 24 billion automated interactions.