Capacity Sites & Articles is an AI-powered self-service support publishing platform within the Capacity Console. It enables organizations to create branded, customer- or employee-facing knowledge bases without developer support. With AI-driven content management, seamless integrations, and robust security, it ensures your support content is always fresh, searchable, and accessible.

Features

• Effortless Publishing: Instantly create and update content without developers or IT involvement.
• Seamless Integrations: Embed AI-powered conversations, workflows, and apps directly into your support site.
• Always Up-to-Date: AI automatically suggests, updates, and organizes content to keep your knowledge base current.
• Branding: Customize your support site with brand colors, logos, fonts, images, and themes—from header to footer.
• Approval Flows: Review, comment, and approve content before it goes live using built-in editorial workflows.
• Version History: Track every change with highlighted differences for adds, edits, and deletions. Revert to previous versions when needed.
• Private Sites: Password-protect content to create internal or premium-access support sites.
• Security: Includes Role-Based Access Controls, cascading permissions, SSO, SOC II, HIPAA compliance, and API access.

Benefits

• Faster Content Management: Eliminate delays by enabling non-technical teams to publish and update support content instantly.
• Improved Customer Experience: Keep support content accurate and accessible with AI-driven updates and searchability.
• Stronger Brand Presence: Deliver a fully branded support experience that aligns with your organization’s identity.
• Enhanced Collaboration: Streamline content creation and approval with built-in workflows and version control.
• Secure Knowledge Sharing: Protect sensitive content with enterprise-grade security and access controls.
• Scalable Support: Serve both internal teams and external customers with flexible site configurations and AI-powered assistance.