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Capacity Live ChatCapacity

Capacity Live Chat allows agents to engage with website visitors in real time, providing instant support and seamless escalations.

Vendor

Vendor

Capacity

Company Website

Company Website

Screenshot_13-10-2025_145118_capacity.com.jpeg
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Product details

Capacity Live Chat is a real-time support solution that empowers agents to instantly engage website visitors, resolve issues, and convert prospects. Integrated with Capacity’s Helpdesk and Knowledge Base, it offers a unified support experience with AI-powered assistance, proactive notifications, and secure cobrowsing. Designed for scalability and efficiency, Live Chat helps businesses reduce costs, increase conversions, and deliver exceptional customer service.

Features

  • Live Chat Jump-In
    • Proactively engage site visitors before they leave.
    • Answer questions, offer support, and improve conversions.
  • Seamless Escalation to Helpdesk
    • Transfer chats to live agents with full context and conversation history.
    • Combine AI and human support for optimal resolution.
  • Automations and Actions
    • Trigger proactive chat notifications at key moments.
    • Capture attention and guide users through their journey.
  • AI Agent Assist
    • Real-time suggestions from Capacity’s Knowledge Base.
    • Helps agents respond faster and more accurately.
  • Cobrowse Integration
    • Securely view the user’s screen during live chat.
    • Resolve issues faster with visual context.
  • Real-Time Chat Dashboard
    • Monitor visitor activity, chat history, and agent performance.
    • Optimize support operations with live insights.
  • Built for Scale
    • Handles spikes in demand without increasing headcount.
    • Integrates with Capacity Helpdesk and Knowledge Base.

Benefits

  • Instant Engagement
    • Connect with visitors in real time to reduce bounce rates and improve satisfaction.
  • Higher Conversion Rates
    • Proactive support turns visitors into customers.
  • Reduced Operational Costs
    • Cut support costs by up to 30% through automation and efficient routing.
  • Improved Agent Efficiency
    • AI-powered suggestions and cobrowsing reduce handle time.
  • Unified Support Experience
    • Seamless integration with Capacity’s platform ensures consistent service.
  • Scalable & Secure
    • Trusted by over 20,000 organizations and 1.5 million users.
    • Supports over 36.3 billion automated interactions.