Capacity Live Chat is a real-time support solution that empowers agents to instantly engage website visitors, resolve issues, and convert prospects. Integrated with Capacity’s Helpdesk and Knowledge Base, it offers a unified support experience with AI-powered assistance, proactive notifications, and secure cobrowsing. Designed for scalability and efficiency, Live Chat helps businesses reduce costs, increase conversions, and deliver exceptional customer service.

Features

• Live Chat Jump-In
  • Proactively engage site visitors before they leave.
  • Answer questions, offer support, and improve conversions.
• Seamless Escalation to Helpdesk
  • Transfer chats to live agents with full context and conversation history.
  • Combine AI and human support for optimal resolution.
• Automations and Actions
  • Trigger proactive chat notifications at key moments.
  • Capture attention and guide users through their journey.
• AI Agent Assist
  • Real-time suggestions from Capacity’s Knowledge Base.
  • Helps agents respond faster and more accurately.
• Cobrowse Integration
  • Securely view the user’s screen during live chat.
  • Resolve issues faster with visual context.
• Real-Time Chat Dashboard
  • Monitor visitor activity, chat history, and agent performance.
  • Optimize support operations with live insights.
• Built for Scale
  • Handles spikes in demand without increasing headcount.
  • Integrates with Capacity Helpdesk and Knowledge Base.

Benefits

• Instant Engagement
  • Connect with visitors in real time to reduce bounce rates and improve satisfaction.
• Higher Conversion Rates
  • Proactive support turns visitors into customers.
• Reduced Operational Costs
  • Cut support costs by up to 30% through automation and efficient routing.
• Improved Agent Efficiency
  • AI-powered suggestions and cobrowsing reduce handle time.
• Unified Support Experience
  • Seamless integration with Capacity’s platform ensures consistent service.
• Scalable & Secure
  • Trusted by over 20,000 organizations and 1.5 million users.
  • Supports over 36.3 billion automated interactions.