Capacity Knowledge Base is an AI-powered solution designed to eliminate endless searching and outdated documentation. It delivers instant answers by organizing, updating, and detecting duplicate content automatically. With enterprise-grade security and scalability, Capacity transforms how organizations manage and access knowledge.

Features

• AI Search: Makes all organizational knowledge searchable instantly.
• AI Detection: Identifies and removes duplicate content to maintain clarity.
• AI Suggestions: Builds itself by suggesting new content based on support tickets.
• Autocomplete: Displays relevant knowledge before users finish typing.
• Filters: Enables effortless sorting of knowledge.
• Content Management:
  • New Content: Highlights the latest additions.
  • Recently Updated: Tracks recent changes.
  • Expiring/Expired: Maintains data hygiene with expiration dates.
• Role-Based Access Control (RBAC):
  • Editors: Can edit and update.
  • Viewers: Can read.
  • Others: Restricted access.
• Content Formats Supported:
  • Q&A: Short-form questions with multiple variants.
  • Guided Conversations: Interactive support via virtual agents.
  • Articles: Quick reference content.
  • Files: Supports presentations, documents, text, image, audio, and video.
• Bulk Actions: Upload, download, sort, and paginate files efficiently.
• Version History: Tracks all changes and allows rollback to previous versions.
• Analytics:
  • Dashboards: Visualize trending answers, ticket resolution speed, and bottlenecks.
  • CSV Export: One-click data export.
  • API: Integrate with Tableau, Looker, PowerBI, and more.
• Security:
  • Role-Based Access Controls
  • Cascading Permissions
  • SSO
  • SOC II
  • HIPAA Compliance
  • Secure API

Benefits

• Instant Access: No more digging—answers are delivered immediately.
• Self-Updating: AI suggestions keep the knowledge base fresh and relevant.
• Improved Accuracy: Duplicate detection ensures clean, reliable content.
• Scalable & Secure: Enterprise-grade security and role-based access support large teams.
• Comprehensive Format Support: Works with all file types and content formats.
• Operational Efficiency: Bulk actions and analytics streamline management and decision-making.
• Visibility & Control: Full change history and rollback capabilities ensure transparency.