Capacity Email Intelligent Virtual Agent (IVA) is designed to eliminate email chaos by automating replies, resolving tickets, and triggering workflows—all directly from your inbox. It helps teams stay focused on high-value tasks by reducing manual email handling and integrating seamlessly with over 250 apps. With enterprise-grade security and customizable tone settings, Capacity Email IVA ensures professional, secure, and efficient email communication.

Features

• AI-Powered Email Support: Automatically handles emails, drafts replies, and resolves tickets to keep inboxes under control.
• Automated Email Workflows: Generates brand-aligned email drafts in seven tones and sends polished replies in autopilot mode.
• AI Email Assist: Suggests answers, auto-replies, or escalates when needed to reduce back-and-forth communication.
• AI Email Automation: Triggers workflows based on email content—parse resumes, update orders, or handle support tickets instantly.
• System Integrations: Connects with 250+ apps to ensure emails trigger the right actions in existing systems.
• Enterprise-Grade Security:
  • SOC II Compliance
  • HIPAA Compliance
  • Single Sign-On (SSO)
  • Role-Based Access Controls

Benefits

• Faster Resolutions: Automates replies and actions to resolve emails instantly.
• Reduced Busywork: Frees up teams from manual email handling, allowing focus on strategic tasks.
• Smarter Responses: AI suggests and sends accurate replies, reducing unnecessary email chains.
• Brand Consistency: Replies match your brand’s tone and professionalism.
• Seamless Integration: Works with existing systems to automate processes without manual effort.
• Enhanced Security: Keeps data safe and compliant with enterprise-grade protections.
• Scalability: Supports high-volume email environments with intelligent automation.