CallMiner Visualize is an advanced component designed to enable organizations to visually explore and understand conversation analytics data. It facilitates the creation of sharable, impactful presentations that capture attention and encourage action both within and beyond the contact center. As an upgrade component for CallMiner Analyze, Visualize leverages comprehensive interaction data to construct compelling narratives about customer experiences. Powered by Tableau, a leading business intelligence platform, CallMiner Visualize combines cutting-edge AI analytics and machine learning with robust visualization capabilities. This integration creates a powerful tool for visual storytelling with conversation analytics, allowing users to clearly see how data impacts productivity. The software enhances audio evidence with customizable and annotatable graphical presentations, making it easy to display key points of interest. Users can drill down into details to reveal insights based on customer behaviors, agent performance, process challenges, and other root cause indicators. The platform supports the creation of graphics that are easily understood organization-wide, from the contact center to the C-Suite, ensuring widespread impact and informed decision-making.

Features & Benefits

• Configurable Storytelling
  • Customize how data displays, telling the story from various angles for insight into any business scenario.
• Simple Comparisons
  • See how performances rank across the team or between individual agents to find out what drives success.
• Scales with Your Growth
  • Understand the big picture even as that picture grows, modeling your success in simple infographics no matter how large your organization gets.
• Powerful Editing
  • Easy drag-and-drop features for charts, graphs, and tailored dashboards.
  • Simple interface helps manage, import, and present data at scale.
  • Pre-built reports deliver insight as quickly as possible.
• Interactive Agility
  • Easily identify patterns across customer interactions to inform key business decisions.
  • Use before-and-after assessments to measure the impact of agent coaching, as well as ROI assessments of bottom-line benefits.
  • Connect different data points and compare results to support root cause hypothesis with data-supported evidence.
• Impactful Awareness
  • Uncover and spotlight key opportunities using identifying titles and tags.
  • Fortify audio evidence with graphics that pinpoint the scope of an issue and attention required to solve it.
  • Visual data encourages enthusiastic attention and action within and beyond the contact center.