Logo
Sign in
Product Logo
CallMiner Solution CatalogueCallMiner

CallMiner Solution Catalogue provides pre-built, AI-powered analytics content to help businesses quickly gain insights from omnichannel customer conversations and improve customer experience.

Select-Solutions_648x426.jpg
UI_Analyze_solutions-wizard_640x480.jpg
UI_Analyze_ConsumerDuty_648x426.jpg
Analyze-OplossingCatalogus_dutch-648x426.jpg
Product details

CallMiner Solution Catalogue is designed to maximize an organization's ability to gain critical business insights from customer interactions while minimizing the time, effort, and cost typically associated with setting up analytics. It offers a comprehensive set of pre-built, customizable scores, indicators, alerts, and dashboards that deliver immediate value across a wide range of business needs and industries. The platform leverages advanced AI analytics and machine learning to analyze omnichannel customer interactions at scale, revealing unexpected trends and opportunities within conversations. Users can browse, evaluate, and quickly enable pre-built analytics content, allowing them to immediately start auto-tagging conversations and mining insights without extensive support. The solutions are composable, working together to provide a holistic view of customer feedback through various lenses. This enables companies to identify areas for improvement, guide next-best actions in real-time, deliver targeted scores for coaching opportunities, and visualize performance over time in dashboards, ultimately driving business improvement, growth, and transformational change.

Features & Benefits

  • Pre-built Analytics & Immediate Value
    • Accelerates speed to value by providing ready-to-use topics, scores, and analytics, enabling immediate ROI by uncovering insights quickly.
  • Comprehensive & Flexible Insights
    • Offers a powerful set of categories, scores, alerts, and dashboards to reveal unexpected trends in conversations, with topic models that are always editable and customizable to specific needs.
  • Extensive & Growing Content Catalogue
    • Provides access to an ever-growing catalogue of over 230 unique topics and 50 unique scores, with new and expanded solutions regularly released and localized for specific regions and dialects.
    • Access 230+ unique topics and 50+ unique scores
    • New and expanded solutions released regularly
    • New solutions localized for specific regions and dialects
  • Highly Customizable Solutions
    • Solutions are easily editable and can be tuned for a team's unique needs, including vertical, industry, or brand-specific requirements, with customizations remaining unaffected by new updates.
    • Easily tuned for vertical, industry or brand needs
    • Customizations are not affected when new updates are rolled out
  • Seamless Platform Integration & Actionability
    • Solutions work directly throughout the CallMiner platform, enabling users to identify trends, guide next-best actions in real-time, deliver targeted scores for coaching, and show performance over time in visual dashboards.
  • Multi-language Support
    • Solutions are available in several languages, localized for various areas and dialects, with regular language releases to support diverse global operations.
Find more products by segment
Large BusinessEnterpriseB2BView all
Find more products by industry
Information & CommunicationView all