CallMiner Record serves as the foundational component for any quality management or compliance-driven program, delivering high-quality stereo recording to drive improved transcription accuracy and analytics for customer interactions. This full-featured recorder captures and retains every customer conversation, providing primary recorder functionality for real-time playback, ensuring compliance, enhancing performance, and reducing risk. It offers high-fidelity, dual-channel audio capture with advanced codecs like Opus, significantly boosting transcription accuracy, which is foundational to business performance improvement and customer experience. The platform is designed to integrate seamlessly with a broad range of telephony, CRM, and customer experience solutions, allowing businesses to maximize their existing communications investments. Beyond just recording 100% of calls, CallMiner Record readily integrates with other solutions to facilitate the analysis of all voice contacts, helping organizations maintain regulatory compliance, mitigate operational risks, and improve overall customer experience through better workforce engagement and performance measurement, such as CSAT scores. Users can access a full recording UI to auto-tag pre-selected keywords and phrases, and index recordings by various parameters like time, agent, date, and group, ensuring recordings are fully searchable and indexable. The solution supports diverse deployment architectures, including cloud, on-premise, or hybrid environments, providing flexibility for different organizational infrastructures, alongside unrestricted system and data access and control.

Features & Benefits

• High-Quality Audio Capture
  • Offers high fidelity, dual-channel audio capture with codecs like Opus to increase transcription accuracy and improve customer experience.
• Fully Searchable and Indexable Recordings
  • Allows access to recordings during or immediately after calls, with capabilities to auto-tag pre-selected keywords and phrases, and index recordings by time, agent, date, group, and more.
• Support for Diverse Telephony Architectures
  • Supports various deployment architectures including cloud, on-premise, or hybrid, and integrates with a broad range of telephony, CRM, and customer experience platforms.
• Compliance and Risk Reduction
  • Provides powerful primary recording functionality that supports compliance and risk reduction efforts, helping organizations maintain regulatory adherence.
• Enhanced Transcription and Analytics
  • Drives improved transcription and analytics through high-quality stereo recording, leading to accurate transcriptions and improved business performance as measured by CSAT.
• Seamless Integration
  • Integrates with existing communications investments, allowing for comprehensive analysis of all voice contacts and protecting prior technology expenditures.