CallMiner Outreach is an AI-powered solution designed to deliver personalized, contextual surveys and customer engagement campaigns. By leveraging conversation intelligence, organizations gain deeper, more impactful customer experience (CX) insights from every interaction, enabling them to improve customer journeys, strengthen loyalty, and increase customer satisfaction. The platform redefines customer feedback collection by integrating AI-powered conversation intelligence with personalized, automated outreach, triggering contextually relevant feedback requests based on real customer interactions. This ensures every response is meaningful, actionable, and directly connected to the customer journey. The system facilitates data-driven personalization and engagement, tailoring AI-powered surveys and campaigns based on customer interactions and triggered by specific events. This approach improves the relevance and quality of feedback responses. A closed-loop feedback mechanism ensures personalized, insight-driven experiences that build trust and loyalty, improve issue resolution, and reduce churn. CallMiner Outreach also enables unified CX measurement across channels, integrating survey responses with conversation intelligence to provide a complete, holistic view of the customer. It helps identify customer sentiment across various touchpoints, quickly pinpointing trends, opportunities, and potential risks, thereby connecting contact center activities with broader CX initiatives to foster cross-department collaboration. Furthermore, it drives faster decision-making through AI-driven efficiency, automating customer outreach initiatives and analysis to minimize manual effort and increase ROI, and easily uncovering customer insights and trends for CX and contact center teams to enhance loyalty and satisfaction.

Features & Benefits

• AI-driven Outreach Generation and Triggers
  • Triggers feedback based on real customer interactions for timely, relevant, and personalized outreach, improving response quality and reducing survey fatigue.
• Personalized Email and SMS Outreach
  • AI-powered summaries tailor messages to each customer’s interaction and preferred channel, enhancing engagement and making every touchpoint more meaningful.
• Custom Landing Pages
  • Dedicated feedback pages create a seamless customer experience, making it easier to submit responses and ensuring feedback remains relevant to the situation.
• Centralized Outreach Management
  • Provides a single interface for tracking and adjusting customer engagement efforts in real time, ensuring alignment across teams and maximizing response effectiveness.
• Integrated Analytics and Reporting
  • Combines feedback data with real-time conversation insights, offering a holistic view of customer sentiment to drive smarter, data-driven decisions.
• Automated Closed-Loop Feedback
  • Transforms feedback into action by enabling real-time follow-ups and issue resolution, ensuring customer concerns drive meaningful improvements.