CallMiner is a global leader in AI-powered conversation intelligence, providing a comprehensive platform designed to analyze omnichannel customer interactions at scale. Its advanced AI capabilities, including generative AI and agentic AI, are integrated across its core products to maximize the value customers can realize from their data. Users gain access to powerful AI features that enhance discovery through a blend of AI and human collaboration, significantly accelerating the time to insight and boosting overall productivity. The platform delivers an AI-productivity boost that fuels smarter business decisions. It enables users to gain deeper insights effortlessly through AI-driven discovery, automatically surfacing critical patterns and trends. Workflows are streamlined, and manual effort is reduced by automating complex tasks, allowing agents and analysts to concentrate on higher-impact work. CallMiner Advanced AI empowers teams with tools that seamlessly blend human intelligence with machine learning, leading to increased productivity and improved customer experience. Specifically, CallMiner AI Assist leverages agentic AI to streamline tasks into efficient workflows for complex inquiries. Research agents facilitate natural language questioning, while supervisor agents coordinate workflows for tasks such as content creation and data analysis. This collaborative agent framework simplifies processes, provides clear insights, and enhances the utilization of customer interaction data, ensuring maximum insight with minimal effort.

Features & Benefits

• AI-Driven Insights
  • Gain deeper insights effortlessly with AI-driven discovery, surfacing patterns and trends that empower smarter business decisions.
• Workflow Efficiency
  • Streamline workflows and reduce manual effort by automating complex tasks, allowing agents and analysts to focus on higher-impact work.
• Team Empowerment
  • Equip your team with AI-powered tools that blend human intelligence with machine learning, boosting productivity and improving CX.
• AI Assist
  • Utilizes agentic AI to streamline complex tasks into workflows, enabling natural language interaction with data and proactive generation of summaries, reports, and recommended next steps for faster insight to action.
  • Interact with data through natural language discovery to uncover insights that might otherwise be missed.
  • Research and supervisor agents proactively generate summaries, reports and recommended next steps.
  • Gain customer insights without deep technical expertise, using agentic AI to help create workflows for faster insight to action.
• AI Classifiers
  • Model-driven labels powered by AI accelerate time to intelligence across languages, including 25 out-of-the-box classifiers.
• Semantic Search (v2)
  • Reduces the need for product expertise by revealing insights based on natural language searches across languages.
• Contact Summarization
  • Generative AI contact summarization supports any language that can be transcribed, offering extensive flexibility and global applicability.