A new era of AI-powered voice and analytics tools that will revolutionize your business.

Automatically convert voice to text with the power of AI. Revolutionize contact classification and enhance agent productivity by leveraging generated transcriptions to categorize interactions and gain valuable insights. This solution uses advanced speech-to-text technology, enabling you to uncover hidden patterns and trends, empowering informed decisions and optimized interactions.

With CoreMedia, you’ll transform your contact center operations and deliver an exceptional experience that keeps customers coming back for more.

Features

• **Call Transcription: **Automatically turn voice into text and obtain high-quality transcriptions of your phone calls directly on Cloud Contact Center, using automatic speech recognition (ASR) mechanisms.
• AI Contact Classification - There's no need for manual analysis of audio files. Our tools make it possible to convert generated transcriptions into a robust foundation for assessing customer needs, preferences, and behavioral patterns, empowering businesses with powerful insights. - This enables enhanced efficiency through access to contact summaries, customer mood, and automatic contact classification.