Call Center Services

PelicanCorp’s Call Center Services provide comprehensive support for One Call operations, customer engagement, and disaster recovery. With facilities in the USA and Australia, the service is designed to scale with customer needs, offering 24/7 availability and multi-region coverage. It supports both inbound and outbound communications, ensuring continuity and responsiveness in critical infrastructure protection.

Features

• 24/7 full-service call center operations
• Inbound and outbound campaign support
• Help desk and case management services
• Customer satisfaction survey design and execution
• Quality control and customer service training
• After-hours and overflow call handling
• Disaster recovery readiness and rapid response
• Locate ticket management system for members

Capabilities

• Scalable infrastructure to support high call volumes and emergencies
• Multi-region and international presence for global service delivery
• Ability to interact with users and member communities across channels
• Integration with locate ticket systems for real-time updates and tracking
• Customizable support for marketing, education, and member services
• Rapid deployment during disaster scenarios to maintain service continuity

Benefits

• Ensures uninterrupted service with 24/7 availability
• Enhances customer experience through trained support teams
• Reduces downtime during emergencies via disaster recovery protocols
• Improves operational efficiency with automated ticket management
• Strengthens stakeholder communication and engagement
• Supports compliance and accountability in damage prevention operations