CAD – Computer Aided Dispatch

Phoenix CAD by ProPhoenix is a comprehensive, scalable dispatch solution designed for public safety agencies including Law Enforcement, Fire, EMS, OEM, and DPW. Engineered with dispatchers in mind, it supports single-jurisdiction, multi-jurisdiction, multi-agency, and multi-site operations. The system streamlines call-taking and dispatch workflows, integrates with E911 systems, and provides real-time situational awareness to ensure rapid and informed emergency response.

Features

• Clean, powerful user interface with command line, drag-and-drop, and ribbon menu options
• Customizable dispatch status, color settings, and unit sort order
• Multi-monitor support for call status, unit status, and mapping
• Real-time dashboard for call data and unit tracking
• Geo and map support including ESRI, Google Maps, HERE Maps, and OpenStreetMap
• Built-in GPS and AVL with replay functionality
• Geo-fencing and proximity flags for enhanced situational awareness
• Automatic notifications via text, email, and Rip and Run for Fire/EMS
• CAD-to-mobile and CAD-to-RMS messaging
• Support for address flags, HazMat flags, and road closures
• Closest hydrant mapping with flow rate data
• LiveStream integration for dispatch visibility
• CAD Text2Dispatch for SMS, image, video, and audio processing
• NCIC interface and quick links to HazMat and pre-plan data
• IP camera access and ProQA integration
• RapidSOS integration for enhanced location accuracy

Capabilities

• Manages calls for service across multiple public safety disciplines
• Interfaces with E911 systems for automatic ANI/ALI data entry
• Supports dynamic reconfiguration for multi-juris and multi-agency dispatch
• Enables dispatch via keyboard or mouse with flexible screen layouts
• Captures detailed call data including names, license plates, and comments
• Provides GPS-based and traditional unit recommendations
• Supports cross-staffing and quickest route calculations for Fire/EMS
• Facilitates CAD-to-CAD communication between multiple PSAPs
• Allows unit sharing and call visibility across PSAPs
• Configurable auto-notifications for personnel and units

Benefits

• Enhances dispatcher efficiency and reduces response times
• Improves situational awareness with real-time mapping and alerts
• Increases accuracy and speed of call data entry and unit assignment
• Reduces training time with intuitive, user-friendly interface
• Supports seamless communication between agencies and systems
• Strengthens emergency response coordination across jurisdictions
• Offers high ROI with all-inclusive licensing and no-cost feature updates
• Enables proactive incident management with intelligent recommendations
• Improves public safety outcomes through integrated data and visibility