Business Management Software (PSA)

Pulseway PSA is an AI-powered, cloud-based business management platform tailored for Managed Service Providers (MSPs) and IT departments. It unifies ticketing, CRM, quoting, billing, project management, and automation into a single, intuitive interface. Designed to streamline IT service delivery, it enhances operational efficiency and reduces costs through intelligent workflows and real-time visibility.

Features

• Integrated Ticketing System: Manage service requests efficiently without switching between tools.
• Built-in CRM: Centralized customer data and interaction tracking to improve client relationships.
• Quoting & Billing: Create, send, and manage quotes and invoices directly within the platform.
• Project & Inventory Management: Track project progress, resources, and inventory in real time.
• Mobile Access: Resolve tickets and manage operations from anywhere using the Pulseway mobile app.
• Pulseway Assist (AI Engine): Automates ticket classification, routing, and resolution using Microsoft Azure-powered AI.
• Automation Workflows: Trigger actions and create tickets automatically based on system events.

Capabilities

• Seamless integration with Pulseway RMM for unified IT operations.
• Real-time dashboards and reporting for performance tracking and decision-making.
• Scalable architecture suitable for growing MSPs and IT teams.
• Web-based access for remote and distributed teams.
• Customizable workflows and templates for service desk operations.

Benefits

• Operational Efficiency: Reduce time spent on repetitive tasks with automation and AI.
• Cost Reduction: Lower operational costs through streamlined processes and centralized management.
• Improved Service Delivery: Faster ticket resolution and better customer engagement.
• Scalability: Easily adapts to business growth and evolving service needs.
• User-Friendly Interface: Quick onboarding and minimal training required for teams.