Bubble

A business SMS messaging platform that uses your b‑hive number to engage customers via outbound and inbound text messaging. Bubble enables personalized one‑on‑one conversations and mass campaigns using templates, keywords, and automated routing—ideal for marketing, reminders, and customer support.

Features

• Textcast for bulk SMS campaigns
• Timetext scheduling for single or series messages
• Inbound text routing to specific agents or departments
• Keyword-triggered automated responses
• Contact segmentation by tags for targeted messaging
• Templates for efficient and consistent messaging
• Contact import via CSV and CRM synchronization

Capabilities

• Seamless integration with b‑hive UCaaS communication ecosystem
• Real-time sending, receiving, and routing of SMS/MMS messages
• API access for embedding SMS into applications and workflows
• Support for unlimited keywords and multi‑action triggers
• Role‑based agent access and queue assignment
• Detailed messaging logs and performance monitoring
• Platform access via mobile app and browser interfaces

Benefits

• Enhances customer engagement with high open and response rates
• Saves time through message templates and automation
• Improves campaign targeting via segmentation and keywords
• Boosts support efficiency with real-time routing and queues
• Strengthens marketing and reminders with scheduled messaging
• Integrates seamlessly into existing communication infrastructure
• Provides measurable results through analytics and logs