Broadcast Messaging

Kenect’s Broadcast Messaging enables businesses to send mass text messages to large groups of customers instantly. Instead of contacting individuals one by one, teams can deliver announcements, promotions, updates, or reminders at scale while still preserving a personalized, one‑to‑one feel for recipients. By centralizing replies in a single inbox and offering scheduling, grouping, and templating options, Broadcast Messaging helps organizations save time, increase engagement, and communicate more efficiently.

Features

• Mass texting to hundreds or thousands of customers at once
• Message scheduling for future announcements and campaigns
• Custom contact groups for targeted communication
• Centralized inbox to manage all replies efficiently
• Personalized message templates that appear one‑to‑one to recipients
• Support for two‑way conversations after broadcast messages

Capabilities

• Deliver high‑volume communication instantly and at scale
• Target specific customer segments with customized group lists
• Automate outreach for events, recalls, inventory updates, and promotions
• Maintain individualized conversations despite mass distribution
• Streamline team workflows by organizing incoming replies

Benefits

• Saves significant time compared to manual one‑to‑one texting
• Improves customer engagement with fast, direct mobile communication
• Increases sales opportunities through timely, broad‑reach announcements
• Enhances service efficiency by spreading updates to large groups instantly
• Provides immediate impact with high text open and response rates