Inquiries, Transfers, Payments, Cash Handling, Branch Operations

The Teller Module provides an automated activity management system that guides tellers’ day-to-day tasks and empowers frontline staff to say and do the right thing at the right time, to ensure a positive customer experience. By boosting customer satisfaction, the Teller Module also significantly enhances the value tellers create for the business while driving down costs.

Key Features

Account Inquiries

• Account list & details
• Transaction history
• Search on min/max volume transaction
• Loan repayment schedule
• Cheque search
• Cheque image inquiry

Card Inquiries

• Card list & details
• Credit cards
• Debit cards
• Active, inactive cards
• Card transaction history
• Pending and unstated transactions

Cash/Cheque Operations

• Cash withdrawal & deposit
• Denomination exchange
• Cash exchange
• Cheque withdrawal & deposit
• Local cheque clearing
• FCY cheque deposit

Payments

• Card payments 
• Bill balance inquiry
• Previous payments history
• Bill payment
• Refund request
• Refund pay-out

Fund Transfers

• Own & 3rd party accounts
• Domestic transfer
• SWIFT/international transfer 
• Western Union
• STP and non-STP
• IPO/RI subscription

Branch Operations

• Branch opening/closing
• Vault & cash drawer opening/closing
• TCR opening/closing
• Balancing cash drawer
• Drawer/vault-to-drawer transfer
• Signature verification